This is a continuation of my post, last week in Nostalgia Meme, but if you weren't able to read the part 1 of this post, you may click it
here. Anyway, I will share to you first the video that my husband sent to me long time ago, in fact I watched the video first because of him and then later I found it in you tube. Here it is:
Our work was similar to the video above; we took different project in one period of time. So we really have to monitor our screen if what company does the customer is calling for, so we won't get an IA, and IA means immediate attention, I have some of that, especially when if I was too sleepy but I also have some quality calls and whenever I have, I would get a big smile from my supervisor.
Here are the bloopers enjoy!
Agent wrapping up the sale, trying to give the acct. info to customer:
Agent: I will now be giving you your acct # and order confirmation number, do u have a pen and a ballpen with you?....
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Agent trying to create urgency over the available promotion
Agent: Are you sure you dont want to take advantage of me?
Customer: Say what????
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Agent trying to upsell a warranty:
Agent: Heres an example: In california, a plane crashed into a customer's house, their dish was replaced, no questions asked!
(lol guba na ang house oi )
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Agent trying to upsell a TIVO to customer
Agent: With a TIVO you can di this and that and you know pretty much anything under the sun, isnt that a great offer?
Customer: What?
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Agent was asking the customer about the cust of his cable service:
Agent: How much are you paying with your current provider
Customer: Well Im only paying $25 (...which way cheaper than what the agent was offering)
Agent: (Surprised) Shet, magkano?
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Agent getting customer's address
Agent: can I have your address please?
Customer: Its twenyfufif-y savan new york road (2457 new york road)
Agent: can u repeat that ulit?
(slang man gud merece)
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Agent asking the customer to be put on hold.....
Tech Agent: Sir can I hold you for just a minute
Customer: Sure baby go ahead...
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Agent verifying correct spelling
Agent: is that a B as in Boy or a B as in bravo?
Customer: UHmmm how about B as in Boy
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Technical Agent giving customer support
Agent : Is the ethernet cord connected?
Cust: Tha Hwhut??? (with alabama accent)
Agent: Yung yellow cord kung nakakabit ba!
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My entry for: